Last updated: 23 March 2026

Springfield Lakes Power and Air PTY LTD, is committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.springfieldlakespowerandair.com.au) or engage our services.

1. Who We Are

Springfield Lakes Power and Air PTY LTD is a licensed electrical and air conditioning contractor based in Springfield Lakes, Queensland, Australia.

• Electrical Contractor Licence: #80204

• Refrigerant Handling Licence (Arctic): #L106825

• Phone: 0449 831 731

• Website: www.springfieldlakespowerandair.com.au

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details: name, phone number, email address, and property address (when you request a quote or contact us)

• Job details: information about your property or the work you require

• Communications: messages or enquiries you send to us via our website, email, or social media

• Website usage data: IP address, browser type, pages visited, and time spent on our website (collected automatically via cookies and analytics tools)

3. How We Collect Your Information

We collect personal information:

• When you submit a contact form, quote request, or order on our website

• When you call or email us directly

• When you interact with us on Facebook or Instagram

• Automatically through cookies and analytics tools when you browse our website

4. Why We Collect Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes

• Schedule and carry out electrical or air conditioning work

• Send you invoices and process payments

• Comply with our legal and licensing obligations

• Improve our website and services

• Send occasional service updates or promotional communications (you can opt out at any time)

5. Disclosure of Your Information

We do not sell your personal information to third parties. We may share it with:

• Service providers: such as our website host (Wix), Google (analytics and advertising), and payment processors – only to the extent necessary to operate our business

• Regulatory bodies: if required by law, court order, or licensing authority

• Business transfers: in the unlikely event of a sale or merger of our business

Any third parties we share data with are required to handle it in accordance with applicable privacy laws.

6. Google Advertising & Analytics

We use Google Ads and Google Analytics to help us understand how visitors use our website and to display relevant advertising. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalised advertising at www.google.com/settings/ads or via the Google Analytics Opt-out Browser Add-on.

7. Cookies

Our website uses cookies – small data files stored on your device – to improve your browsing experience and to support analytics and advertising. You can control or disable cookies through your browser settings, however some parts of our website may not function correctly if you do so.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is hosted on a secure platform and uses HTTPS encryption. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law (for example, retaining financial records for 7 years as required by the ATO).

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or out-of-date information

• Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details below.

11. Complaints

If you have a concern about how we have handled your personal information and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

12. Links to Third-Party Sites

Our website may contain links to third-party websites (such as Facebook and Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated date shown at the top.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us!